Select the wrapup code from the list and click the "Disconnect" button
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Genesys Cloud Disconnect Reason. Extract Disconnect_Type from Interactions Platform API Genesys Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can. Client: The Genesys Cloud user interface caused the disconnect
Restart needed on cloud disconnect · Issue 57 · from github.com
When it says "client" as the disconnect reason, is that 100. Genesys Cloud has a lot of disconnect reasons and outcomes that may require an explanation
Restart needed on cloud disconnect · Issue 57 ·
For more information, see Disconnect reasons in the interaction's detail view. Client: The Genesys Cloud user interface caused the disconnect If the agent ended the interaction from a headset instead of the Genesys Cloud user interface, then the disconnect reason can appear as "end-user" because the system interprets the disconnect request as coming from an outside source.
View an interaction's details Genesys Cloud Resource Center. For example, an agent clicked End Call during a voice interaction, or the agent hung up their physical phone, or the browser closed while using the. System The cloud or the provider caused the disconnect.; Agent An agent caused the disconnect
Web Messaging Widget capture event when Agent end chat or chat. Disconnecting an active interaction immediately terminates it Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to.